RETURN & REFUND POLICY

Last updated: March 15, 2026

Thank you for choosing Dexirox LLC. We appreciate your business and are committed to delivering high-quality digital services and solutions.

Please read this Return & Refund Policy carefully before purchasing any of our services or digital products.

Digital Services & Products

Dexirox provides professional digital services, including but not limited to:

Website Design & Development
Landing Page Design
Brand Identity & Logo Design
SEO Services
UI/UX Design
E-commerce Development
Digital Consulting
Custom Web Solutions
Digital Assets and Downloads

Because most of our services and products are digital in nature, this Return & Refund Policy differs from traditional physical product return policies.

Refund Eligibility

Refund requests may be considered within 7 calendar days of the original purchase date.

Refunds are reviewed individually and approved only when appropriate.

Refunds may be issued if:

The purchased service has not yet begun.
A duplicate payment was made.
We are unable to provide the purchased service.
A billing error occurred.

Non-Refundable Services

Refunds are generally not available once:

Project work has started.
Design concepts have been delivered.
Development work has begun.
Digital files have been downloaded.
Final deliverables have been provided.
SEO work has been performed.
Consulting sessions have been completed.
Custom work has been approved by the client.

Due to the nature of digital products and customized services, completed work cannot be returned.

Project Cancellation

You may request cancellation before work begins.

If work has already started, Dexirox reserves the right to deduct the value of work already completed before issuing any partial refund.

How to Request a Refund

To request a refund, please contact us at:

Email: support@dexirox.digital

Please include:

Full Name
Order Number (if applicable)
Purchase Date
Reason for the request
Any supporting information

Our support team will review your request and respond as quickly as possible.

Refund Processing

If your refund request is approved:

Refunds are processed to the original payment method.
Processing typically takes 5–10 business days, depending on your payment provider or financial institution.

You will receive confirmation by email once the refund has been processed.

Damaged or Incorrect Deliverables

If you believe you received:

Incorrect files
Corrupted digital downloads
Missing deliverables
Technical issues caused by our delivery

Please contact us immediately.

Whenever possible, Dexirox will first correct, replace, or re-deliver the affected files or services before issuing a refund.

Exceptions

Refunds may not be available for:

Promotional or discounted services
Custom-designed projects
Completed website development
SEO services already performed
Digital downloads already accessed
Services completed according to the agreed project scope

Chargebacks

If you experience a billing issue, we encourage you to contact us before initiating a payment dispute or chargeback.

Most issues can be resolved quickly through our support team.

Changes to This Policy

Dexirox reserves the right to modify this Return & Refund Policy at any time.

Any updates will be published on this page with a revised “Last updated” date.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Dexirox LLC
8206 Louisiana Blvd NE, STE A #8607
Albuquerque, NM 87113
United States

Phone: +1 (505) 932-6956